Refund and Returns Policy

We want you to love what you ordered. But if something isn’t right — we’ve got you covered.

Here’s everything you need to know about returning an item or getting a refund. We’ve tried to keep it as straightforward as possible.

1. Your Right to Return (14-Day Window)

Under EU consumer law, you have the right to return any item within 14 calendar days of receiving your order — no questions asked.

You don’t need to give us a reason. Changed your mind? That’s completely fine.

International Orders & Returns

For orders shipped outside Poland, the same 14-day return window applies. However please note:

International return shipping costs are the responsibility of the customer
We recommend using a tracked shipping service for international returns — we cannot be responsible for items lost in transit
Refund will be issued within 14 days of receiving the returned item

For any international return queries, contact us at: orders@labubuhub.pl

2. How to Start a Return

It’s simple — just reach out to us first:

Email us at: orders@labubuhub.pl
Include your order number and which item(s) you’d like to return
We’ll reply within 1–2 business days with return instructions
Pack the item securely and send it back to the address we provide

Please don’t send anything back without contacting us first — it helps us process your return much faster.

3. Condition of Returned Items

To be eligible for a return, your item must be:

Unused and in the same condition you received it
In its original packaging (tags, box, accessories included)
Accompanied by your proof of purchase or order number

Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for a full refund.

4. Refunds

Once we receive your returned item and inspect it, we’ll process your refund within 14 days.

Your refund will be sent back using the same payment method you used to place the order. You’ll receive an email confirmation once it’s done.

Note: Return shipping costs are covered by the customer unless the item arrived damaged or faulty.

5. Damaged or Faulty Items

If your order arrived damaged, defective, or not as described — we’re really sorry about that. Please contact us within 48 hours of delivery:

Email: orders@labubuhub.pl
Include photos of the damaged item and packaging
Include your order number

We’ll sort it out for you — either with a replacement or a full refund. Return shipping will be covered by us in these cases.

6. Exchanges

We don’t offer direct exchanges right now. If you’d like a different item, simply return the original and place a new order once your refund is processed.

7. Non-Returnable Items

Some items cannot be returned for hygiene or safety reasons:

Items that have been opened and used
Products with broken safety seals
Customised or personalised items (if applicable)

If you’re unsure whether your item qualifies, just drop us an email and we’ll let you know.

8. Blind Box Policy

Blind box products are non-returnable once opened — the random figure reveal is part of the product experience and cannot be reversed once the seal is broken.

If your blind box arrives damaged, sealed incorrectly, or defective in any way — please contact us within 48 hours of delivery with photos and your order number. We will replace or refund in these cases.